Last updated February 18, 2021
The Information We Collect
Any of the information we collect from you may be used in one of the following ways:
The information provided by you:
|Type of Data||Our Use|
|Email, Password, Name||Account registration, account access, and communication.|
|Address & Company (optional)||For display in invoices.|
|Website and Social Media (optional)||We may visit you to see your work and style in order to better complete your order.|
|Uploaded Content||Used to provide our retouching services to you (more detailed information below)|
|Communications with Us||We use your order instructions, chat, emails, and support to enhance our services.|
The information collected by your use of our service:
|Type of Data||Our Use|
|IP Address||Site security|
|Time of last login||Used if we need to remind you of the status of your order.|
The privacy and protection of the photos and accompanying materials ("Content") that you upload is critically important to us. We use 256 bit SSL/TLS encryption to transfer your information and Content to and from our website. All files are stored securely with obfuscated file names on our servers.
Your uploaded Content is permanently removed from our active* systems after the completion of your order. The completed retouched photos remain available online for 60 days after the completion of your order. At any time after the completion of your order you can manually remove all the photos, instructions, and chat in your order. However, the details of the order such as order number, project name, submission date, and payment details, must remain in our systems for record keeping purposes.
You should be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. Promptly after receiving your request, all personal information stored in databases we actively use, and other readily searchable media will be updated, corrected, changed or deleted, as appropriate, as soon as and to the extent reasonably and technically practicable.
Also, your photos will not appear in our portfolio without express written permission.
How Do We Protect Your Information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. We cannot, however, ensure or warrant the absolute security of any information you transmit to Untitled Job or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.
Is the information collected through the Untitled Job Service secure?
We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information. However, neither people nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes, make mistakes or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standards used to measure our compliance with that duty.
Do we share the information we collect with third parties?
We do not share the information that we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, promotional and marketing partners, the public, or other users.
We may engage trusted third party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and the website (Amazon Web Services), database storage and management (MongoDB), e-mail management (G-Mail), and credit card processing (Stripe). We will likely share your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for us and for you.
We may also disclose personal and non-personal information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate in order to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to otherwise comply with applicable court orders, laws, rules and regulations.
Our payment processing is not done on our servers but* thru the industry standard payment provider Stripe. By making a payment you agree to Stripe's privacy and terms https://stripe.com/en-ca/privacy. We do not store your credit card information except for the card type and last 4 digits you used to make the payment. We use that information in case you need support for your order's* payment and to display on your receipt.
You may end your business with us at any point by deactivating your account. This can be done under 'Account Profile' or by emailing us at email@example.com. Your personal information provided to us, all uploaded content and all retouched photos will be removed from our systems. However, we will retain some information about your orders and payments in our archives for record keeping purposes.
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Questions or Concerns
If you have any questions or concerns regarding our policy, please contact at:
2212 Lakeshore Blvd West, Unit 3008
M8V 0C2, Canada